OTTER
Category-wise warranty, manufacturing defects and genuine-leather care
The applicable category warranty is shown in the live warranty table on this page. The relevant product detail page also displays the product warranty specification. A product-specific warranty that is expressly stated for a particular product should be read together with the category policy.
Depending on the product and the warranty stated for it, a qualifying manufacturing defect may include faulty stitching, abnormal seam failure attributable to manufacture, defective hardware or attachment, abnormal material separation attributable to manufacture, or another construction defect present despite normal use.
Normal wear and tear, scratches or scuffs from use, natural grain and pores, normal patina or tonal development, minor natural colour or finish variation, misuse, overloading, accidental damage, unsuitable storage, excessive water or heat, solvents, alcohol, perfume, harsh cleaning chemicals, or unauthorised repair or alteration are not normally manufacturing defects.
OTTER's voluntary warranty does not remove or reduce rights and remedies that cannot lawfully be excluded, including remedies for an actually defective, wrong or materially misdescribed product.
Send the order or invoice details, a description of the issue and clear photographs where reasonably possible to support@otter.net.in.
OTTER may review photographs, order information and product history and may request the product for physical inspection where necessary to determine whether the issue is a qualifying manufacturing defect.
If a claim is accepted, OTTER will provide an appropriate remedy having regard to the defect, product condition, available stock, applicable warranty and law. Depending on the circumstances, this may include repair, replacement, refund or another appropriate solution.
Genuine leather naturally varies and may soften, develop tonal changes and form a patina through normal use. No two pieces are necessarily identical.
Keep leather reasonably dry, remove surface dust gently with a clean soft cloth, and allow damp leather to dry naturally at room temperature. Avoid direct heaters or hair dryers.
Avoid prolonged strong sunlight or heat and avoid perfume, alcohol, sanitiser, solvents, harsh detergents and other unsuitable chemicals on leather and hardware.
Avoid overloading wallets, bags or card holders. Store the product in a dry, ventilated place and avoid long-term compression or unnatural folding.
Before using a leather cleaner or conditioner, follow the product instructions and test it on a small inconspicuous area because finishes may respond differently.
